Customer service is our #1 priority, and we want you to be satisfied with your Urban Serenité experience and love your product as much as we do. Should you not be fully satisfied with any aspect of service or product, please contact us and tell us about your concerns, we will find a solution to make things right. We are always looking at ways to improve our products and the quality of services with the first thing in mind, keeping satisfied customers.
Please choose your purchase carefully as all sales are final. Due to the sanitary nature of our products, we do not offer returns, exchanges or refunds of any kind.
**Orders can only be canceled or modified if they have not yet been processed for shipping. Please note a 10% restocking and payment processing fee will be charged for all orders that are cancelled. Shipping charges will not be refunded once order is placed. This charge is used to cover our fees incurred by processing electronic payments. **
If you have received the wrong item, please contact us (firstname.lastname@example.org) within 24 hours of delivery, therefore, we can provide you with the necessary return instructions. Merchandise may be returned within 7 days of purchase when accompanied by packing slip and all original packaging. The product(s) must be returned unused and undamaged to ensure an exchange. The correct purchased item(s) will be processed as soon as possible, once the returned package is received.